Duplicate or overlapping penalty amounts are marked with an asterisk in the list below. The totals are also adjusted to reflect cases in which federal and state or local agencies cooperated and issued separate announcements of the outcome. The penalty totals are adjusted to account for the fact that the individual entries below may include both agency records and settlement announcements for the same case or else a penalty covering multiple locations may be listed in the individual records for each of the facilities. Notes: Parent-subsidiary linkages are based on relationships current as of the latest revision listed in the Update Log, which may vary from what was the case when a violation occurred. Price-fixing or anti-competitive practices Ownership Structure: publicly traded (ticker symbol LUV) We're looking to track these incidents throughout 2023 with the goal of bringing light to an all-too-common problem.Violation Tracker Current Parent Company Summary Current Parent Company Name: Southwest Airlines This year, USA TODAY wants to highlight what those figures mean for travelers with disabilities. In 2022, that translated to 11,389 incidents reported by U.S. How common is mobility equipment damage in air travel?Īccording to the Department of Transportation, airlines "mishandle" on average about 1.5% of the mobility equipment they transport. Tell us your story: Mobility device lost or damaged by an airline? USA TODAY wants to hear about it. “We’re talking about a half inch steel rod that was bent to a 30 degree angle. This is a serious matter … I need that chair,” he said. “The baggage handlers I’m afraid, they’ve got to take it a little more seriously. While Breslin said he’s happy the issue was resolved fairly quickly, nevertheless he feels that airlines need to treat disabled passengers better. Southwest Airlines acknowledged the incident in a statement to USA TODAY, though they noted that Breslin has not filed a formal complaint with the airline. Just the fact that it happened is the fly in the ointment.” “I guess you could say I’ve been made whole again, but the whole experience was an inconvenience. It took about a month for his chair to get repaired, but he said he was overall satisfied with how that process went once it was set in motion. He added that the headrest fell off several times while he was transiting between his hotel and the hospital, and that he was especially frustrated because the chair was only about six months old.īreslin said that Southwest staff was friendly and helpful, but that it took a long time to get the necessary paperwork done in Reno, and he wound up missing the accessible transportation he’d booked to get to his hotel as a result. “I booked a hotel in Reno that I guess you could say was wheelchair-accessibly close to the hospital … I navigated on the streets (to the hospital) and back each day.”īreslin uses his wheelchair as a result of an injury he sustained while serving in the U.S. The bracket holding it was snapped and cracked,” Breslin told USA TODAY. Having his wheelchair damaged on his Southwest Airlines flight on the way made the situation worse. He was traveling from his home in Henderson, Nevada, to visit his son in a Reno hospital ICU on May 15.
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